$70k – $83k package



Working pattern

Full Time

Job Category


About the role

Paragon Recruitment is working with a highly regarded insurer who specialise in property insurance for landlords and holiday homes. Due to recent growth, they are seeking additional resources for their claims team.

You will be joining a team of Claims Specialist responsible for claims across landlords and property lines.

This company have a true focus on employee wellbeing, and include –

Competitive remuneration + an annual incentive program.
A truly flexible/hybrid working model.
A collaborative, supportive, and innovative team.
Paid volunteer leave and birthday leave.
Access to discounted insurance products.
Employee Assistance Program.

Key responsibilities

Managing end-to-end claims processes including lodgement, analysis and settlement of domestic property insurance claims.
Delivering excellent service for all customers and suppliers, by providing timely and accurate responses and updates over the phone and via e-mail.
Analysing & resolving claims in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards.
Maintain an active & effective diary system for all allocated claims
Establish/Maintain relationships with a broad range and internal/external stakeholders, including brokers, service providers and insurers.
Undertake & complete training opportunities & external courses provided by the company.
Actively Identify and manage Complaints & Breaches per company processes/procedures, and within Code of Practice timeframes.
Work effectively in the team environment, collaborating with peers and sharing knowledge & skills to achieve team goals and objectives.
Identify and escalate opportunities for continuous improvement in processes.

Key skills and experience

Certificate IV in General Insurance and/or Tier 2 qualifications (desirable)
General understanding of the intermediated insurance industry. Two years experience in a similar role
Demonstrated experience in an underwriting or similar claims role, with property insurance/industry experience (highly desirable)
Fair understanding of underwriting or claims principles, insurance legislation, and current market trends
High level attention to detail with excellent analytical and problem solving abilities
Proactive attitude and willingness to learn
Sound knowledge of Microsoft Office Suite

If this sounds like a good fit for you and you are looking for a new challenge please reach out to Steph at steph@paragonrecruitment.com.au, 0411 915 873, or apply through the link below.

Stephanie Blewett

Application for role

Please complete the form below and we will contact you if your application is successful